Frequently Asked Questions

Telephone Engineer Cambridge FAQ's

Hopfully these FAQ help for any questions in the Cambridge area

Categories:

How can I support remote staff with business-grade tools?

We offer full remote working tools for businesses — including 5G routers, VoIP phones, and cloud-managed Wi-Fi.
Everything is plug-and-play and pre-configured before delivery.
Your team gets the same high-performance tools at home as they would in the office.

Remote working tools for businesses. VoIP, Wi-Fi, and 5G routers — easy to deploy and fully supported for your team.

What’s included in a professional Wi-Fi installation?

Our business Wi-Fi installation includes network design, access point setup, and full integration with your broadband.
We use TP-Link Omada systems for secure, high-performance wireless you can control remotely.
Post-installation support is always included for peace of mind.

Business Wi-Fi installation done right. Strong coverage, secure access, and expert setup with TP-Link Omada.

Wi-Fi keep dropping out? Why does my business Wi-Fi keep dropping out?

Frequent dropouts can be caused by poor access point placement, interference, or overloaded networks. Outdated hardware is also a common cause.
At Plugged In Comms, we solve Wi-Fi that keeps dropping out using Omada-managed systems. These provide stable coverage and smart channel management.
For best results, we recommend a professional survey and strategic access point setup.

Wi-Fi keeps dropping out

Fast broadband in rural areas. Can I get fast broadband in a rural area?

Yes, you can. We offer fast broadband in rural areas using either FTTP or mobile 4G/5G broadband.
Our team assesses your location and recommends the best option. Even remote sites can enjoy fast and stable connectivity.
Plugged In Comms delivers rural broadband that’s business-ready.

Business van with signwriting parked  in Cambridge during fast broadband in rural areas installation

Is mobile broadband suitable for my business?

Yes — mobile broadband for business is a smart choice when fibre isn’t available or you need flexibility.
We provide 4G/5G routers with external antenna options for better signal strength. Multi-network SIMs ensure reliable connectivity.
Mobile broadband is great for remote work, temporary sites, or as a backup solution.

mobile broadband for business

What should I do if my business phones stop working?

Start by checking your handsets, internet connection, and cables. If the issue continues, we can help.
We fix business phones not working due to wiring faults, hardware issues, or VoIP misconfigurations.
Our experts provide quick diagnostics and repairs to get your phones back online fast.

Business phones not working? We diagnose and repair VoIP and handset issues quickly to get your phones back online.

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Business VoIP installation. How long does a VoIP installation take?

Most business VoIP installations are completed in one working day.
We pre-configure your phones and router in advance. That means you get a plug-and-play experience with minimal disruption.
We also offer training and support so your team is ready to go.

Business VoIP installation made simple. Fast setup, number porting, and expert training — with minimal downtime.

Do I need internet failover for my business?

Yes — if you use cloud apps, VoIP, or card machines, internet failover for business continuity is a must.
We install automatic 4G/5G backup that activates the moment your main internet drops.
You stay online, productive, and protected — no matter what.

Internet failover for business continuity. Stay online during outages with automatic 4G/5G backup — fully managed setup.