Telephone faults

Telephone EngineerCambridge FAQ's

Hopfully these FAQ help for any questions in the Cambridge area

Categories:

Will my service provider (BT) charge me for repairing my fault??

If a fault is found to be on your wiring or equipment then your service provider will charge you for an engineer to attend and fix the problem. If you are unsure of where the fault lies or how to check this, it may be cheaper for one of our engineers to attend to diagnose the problem. If the fault is on your wiring we can fix it there and then, if the fault is on the Openreach network, your service provider will not charge you for fixing the fault.

Isn’t it the service providers (BT) job to fix my phone line?

our service provider e.g. BT, Talk Talk Sky etc, will only maintain your phone line up to the master socket within your property, all the wiring, sockets and any equipment after this, are your responsibility to maintain and repair. This is where we can help

Can I have my Master telephone socket moved to a more convenient location?

Yes is the answer to that, If its on your property you can re-locate your master socket to a new and improved location.